We deal with endowment miss selling claims on a no win no fee basis and if the complaint is unsuccessful we will not make any charge to you. Our claims are completely risk free and you will not have to fund or pay for any expenses during the course of the endowment compensation claim. Our clients never pay any charges unless the claim is settled successfully. If you would like free advice on the telephone, without obligation, just complete the contact form. If after talking to us you decide to proceed no further with a potential claim then you are quite at liberty to do so and you will owe us nothing for our initial advice.
We are a founding member of the Claims Standards Council which is independent from the claims industry and seeks to ensure that that its members deal with consumers on the basis of decency, probity and fairness by :-
- vetting individuals and organisations seeking membership
- compliance with a transparent, thorough, end-to-end process for handing claims
- operating independent complaints and discipline arrangements
Time generally starts running once the company have informed a customer, in writing, of a potential shortfall in the format of a ‘red’ letter known as a ‘shortfall announcements letter’. Life companies are very efficient in dealing with these letters as it is in their interests to ensure that the clock starts running in order to preclude a potential endowment miss selling claim as soon as possible by allowing the relevant time limit to expire. The general rule is that a claim must be instigated within 3 years from receipt of the first 'red' shortfall announcements letter. These complicated regulations may affect your right to successfully claim compensation and you should take qualified advice at an early stage and certainly immediately following receipt of any correspondence warning of a potential shortfall.
In general terms if you instruct us to deal with your endowment miss selling claim, most settlements will be achieved within twelve months, and in many cases the period will be substantially less. We deal with claims on a no win no fee basis and if the claim is unsuccessful we will not make any charge to you. We will not ask you to fund or finance the claim as it proceeds and you will not have to pay for any expenses during the course of the claim.
The Financial Services Authority (FSA) requires life companies to complete their investigations within eight weeks but in practice due to a heavy workload these initial investigations can take considerably longer. If the company refuse or repudiate the claim on the basis that the policy was not miss sold it will then be necessary to make a complaint to the Financial Ombudsman Service who will carry out further investigation to establish whether or not a valid claim exists.
